At Fitlane, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned with its original packaging, tags, and accessories when applicable.
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The item must not be damaged, altered, or used.
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Proof of purchase or order information may be required.
Certain products may not be eligible for return due to their nature or applicable health and safety requirements.
2. How to Request a Return
To request a return, please contact us before sending any product back.
Please provide:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos of the product if it is damaged or defective
Our customer service team will provide instructions for the return if your request is approved.
Please do not send products back without contacting us first.
3. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund.
4. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the refund will be issued to your original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
5. Non-Refundable Items
Items that have been used, damaged by the customer, altered, or returned without the required original packaging may not qualify for a refund.
Shipping charges may also be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance covered by this policy.
6. Return Shipping Costs
Unless the return is due to receiving a damaged, defective, or incorrect item, the customer may be responsible for the cost of return shipping.
If the return is caused by an error on our part, please contact us before returning the item so we can provide appropriate instructions.
7. Exchanges
If you receive a damaged, defective, or incorrect product, please contact us. If an exchange is available, we will provide instructions for returning the original item and receiving a replacement.
8. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it, first check with your bank or payment provider.
If you still have not received your refund after the applicable processing period, please contact us.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the return process.
10. Contact Us
For questions about returns or refunds, please contact us:
Business Name: Fitlane
Website: fitlane.shop
Phone: +1 646-621-2971
Email: support@fitlane.shop
Address: 3555 Springhurst Blvd, Louisville, Kentucky 40241, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)